Profusion Specialty Pharmacy is a licensed, full-service specialty pharmacy. Our highly trained staff will work with you, your

prescriber, and your insurance company to provide personalized care and services for healthier outcomes.

• We will contact you before you run out of medication and supplies to coordinate your next delivery.

• If your medication delivery is delayed, we will call you to provide assistance.

• We will deliver your medication and supplies to you at no additional charge.

• We follow guidelines and safety recommendations from drug manufacturers, drug distributors, and State and Federal agencies. We will contact you and your

  physician in the event of an FDA Class | medication recall. For less urgent recalls, we will contact your physician or health plan.

• We will contact your physician’s office to obtain prescriptions and we will work with your physician to customize your therapy.

• We will submit an appeal in the event of a claim denial.

• We may substitute a generic medication for a brand name medication, unless your prescriber has asked for a specific brand. Our pharmacists may contact your

  physician to recommend an alternative medication or treatment plan, based on your needs.

• We will help you access community resources as needed.

• If we cannot provide a medication for you or if your medication is limited by your insurance benefits, we will work with another pharmacy to ensure you receive what you need.

• We are available 24 hours a day, 7 days a week, 365 days a year for support.